Customer Service
24-hour worry-free service, efficient communication, and full-process tracking
Pre-sales Service
Thoroughly understand customer needs and provide product configuration options for customers to choose from.
Invite clients to visit the production site or factory premises for an on-site inspection, accompanied by a comprehensive explanation throughout the tour.
Based on the customer's needs, we will introduce the necessary supporting.
In-sales Service
Provide customers with timely updates on the production progress of their products in the workshop.
As requested, we will invite the customer to inspect the shipment at the factory premises before delivery.
Full-process monitoring of the transportation phase ensures safety and timely delivery.
Contact customers in advance to prepare the necessary ancillary items required on-site, ensuring faster integration into production.
On-site commissioning and production launch—engineers provide full support every step of the way.
Providing professional training to help clients build a skilled on-site production and operations team.
After-sales service
Equipped with dedicated after-sales service engineers, ensuring efficient communication.
Continuously providing customers with professional training to nurture the next generation of skilled professionals.
Regularly visit customers' sites for inspections, assess equipment conditions, and resolve any issues.
Establish customer product usage records and update them regularly.
Providing customers with spare parts for life.
Service Mechanism
24-Hour Response System: Fault resolution completed within 24 hours.
Dual Supervision System: The General Manager and the Marketing Manager jointly oversee operations, providing a streamlined "green channel" that ensures access to human resources, materials, financial support, technical guidance, and even timely supply of necessary components for seamless service delivery.
Three-Minute Response System: Requires service personnel to contact the customer within 3 minutes of receiving the work order instruction.
Accessory Supply Assurance System: Delivered faster and more efficiently, ensuring timely arrival in the shortest possible time.
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